Verizon FIOS Phone & Cable

[Guest Bert]

My mother (who is 86) and her husband (who is 90) have been without a phone and cable for a week. They feel isolated, depressed and helpless. My mother has a heart condition, and I'm worried she may have a heart attack. The sad thing is Verizon folks know all of this and don't care. I've spoken to supervisors (with average hold times of 1-2 hours), who act like nothing is going on. They must be on a campaign to get rid of customers. Verizon said I had been assigned agent to help me but there was a technical glitch in my mother's profile which they had to fix.......seems like they always have to fix something, but never do. And customer "disservice" never ever gets back to you. They worry more that a post like this may drive away business.