Luke_Wilbur Posted June 9, 2009 Report Share Posted June 9, 2009 (edited) An electrical surge went through my APC Battery surge protector and fried my computer. Model No. BR800BLK Serial No. 5B0727U09748 Computer - Fried Sony VIAO Printer - Fried Lexmark X4270 Hughes Satellite Modem - Fried Model No - HN7000S PSN No. - HJN27G285038358748 Edited June 9, 2009 by wiley Quote Link to comment Share on other sites More sharing options...
Luke_Wilbur Posted June 9, 2009 Author Report Share Posted June 9, 2009 (edited) Left online ticket Reference # 090610-000333 Product Back-UPS Battery Systems Date Created 06/09/2009 03:43 PM Last Updated 06/09/2009 03:43 PM Status Unresolved Model Number BR800BLK Serial 5B0727U09748 Operating System Windows XP http://nam-en.apc.com/cgi-bin/nam_en.cfg/p...p_pv=&p_cv= Edited June 9, 2009 by Luke_Wilbur Quote Link to comment Share on other sites More sharing options...
Luke_Wilbur Posted June 9, 2009 Author Report Share Posted June 9, 2009 Your question has been received. You should expect a response from us within the next business day. Question Reference #090610-000333 --------------------------------------------------------------- Summary: APC Battery Backup did not protect from Power Surge Product Level 1: Back-UPS Battery Systems Category Level 1: Technical Assistance Date Created: 06/09/2009 03:43 PM Last Updated: 06/09/2009 03:43 PM Status: Unresolved Model Number: BR800BLK Serial: 5B0727U09748 Management Software: Version: Operating System: Windows XP Discussion Thread --------------------------------------------------------------- Customer (Luke Wilbur) - 06/09/2009 03:43 PM APC did not protect my computer and printer from a power surge. My modem, computer, and printer are fried. [---001:000909:14824---] Quote Link to comment Share on other sites More sharing options...
Luke_Wilbur Posted June 9, 2009 Author Report Share Posted June 9, 2009 (edited) I spoke Soheib at Hughes Tech Support. We are a business customer and not be able to communicate with our customers. Ref# 18535284 Tel 866-347-3292 Soheib transferred to Angie of small business support. Hughes stated that transmitter is not communicating. Soheib stated that we have somebody will actually bring the modem to our farm before Friday. What a great service : ) Edited June 9, 2009 by Luke_Wilbur Quote Link to comment Share on other sites More sharing options...
Luke_Wilbur Posted June 9, 2009 Author Report Share Posted June 9, 2009 1-877-800-4272 I spoke with Jonna of the APC Claim Department located in the Philippines. Two for surge only. We will be receiving the same unit with the claim. Claim No. 1-1013748340 The claims department is actually done West Kingston, Rhode Island. Quote Link to comment Share on other sites More sharing options...
Luke_Wilbur Posted June 9, 2009 Author Report Share Posted June 9, 2009 (edited) APC stated that they will honor the computer repair as long as I have a receipt. I am contacting Phone: 304-372-8186 Toll Free: (866)293-1667 Emails: support@computersandwireless101.com sales@computersandwireless101.com webmaster@computersandwireless101.com Edited June 9, 2009 by Luke_Wilbur Quote Link to comment Share on other sites More sharing options...
Luke_Wilbur Posted June 12, 2009 Author Report Share Posted June 12, 2009 (edited) I spoke with Takeda of Hughes Net. Takeda told me that this is now recorded as Case No. 18536282. Takeda stated that Hughes Net thought a technician was already out there. I told her no technician has been there at all. Takeda asked me for two telephone numbers to call me back. Takeda told me that Hughes made a mistake and to contact billing department to get credit. Went past two business days. Takeda told me that Hughes technical department only has dispatches and they do not give numbers of the installers. Takeda told me that now that I have a third case no. 18574316 Edited June 12, 2009 by Luke_Wilbur Quote Link to comment Share on other sites More sharing options...
Guest Luke Posted June 12, 2009 Report Share Posted June 12, 2009 It appears a transformer blew, and that was responsible for the power surge occurring on June 8 between 3 and 4 pm. I am confirming this with Applachian Power Company. Appalachian Power serves about 1 million customers in West Virginia, Virginia and Tennessee. Its headquarters is in Charleston, W. Va., with regulatory and external affairs offices in both Charleston, W. Va. and Richmond, Va. The outage for STATE ROUTE 87 has been successfully reported. The report number is 2186. Your phone number has been updated Overall Outage Information Outage cause: CAUSE NOT REPORTED Equipment involved: NONE SPECIFIED Reported out: Friday, June 12, 2009 3:59 PM Appalachian Power is dedicated to providing its customers with reliable electric service, and we're continually seeking innovative ways and taking advantage of new technologies to ensure we're meeting that goal. But, regardless of how hard we work, it's impossible to eliminate all power outages. Some things are, unfortunately beyond our control, such as lightning, high winds, ice or snow storms, a vehicle hitting a utility pole, a squirrel causing a short circuit, a mistake by tree trimmers or persons cutting firewood, construction workers digging into our lines or electric equipment failure. While we can't completely eliminate power outages, we can help you cope with them. For your convenience, Appalachian Power provides outage-related fact sheets that you may wish to view and/or print. Please report safety hazards immediately to our Customer Solutions Center at 1-800-956-4237 (available 24 hours). For other problems, you can call our Customer Solutions Center at: * Tennessee - 800-967-4237 * Virginia - 800-956-4237 * West Virginia - 800-982-4237 Serial Tag on back of Sony VAIO Computer Model No : BTC-VGCRB40 Serial No: 3005698 Part No. P/N: 28221838 another sticker shows Model : PCVC31L Quote Link to comment Share on other sites More sharing options...
Guest Luke Posted June 12, 2009 Report Share Posted June 12, 2009 I requested a historical data report for June 8 from Appalachian Power. The received reports at our local station of Lightning outages on June 8 occurring on 5:00 pm and 7:30 pm. I would like to protect my home from power surges. Tina advised that I get a home surge protector. Tina 1-888-710-4237 Ext. 4211 She is going to send this information to the Outage research department. Power Quality Order: 024765125 Quote Link to comment Share on other sites More sharing options...
Guest Luke Posted June 12, 2009 Report Share Posted June 12, 2009 APC just sent a form that is the size of a book to fill out. Geez. Quote Link to comment Share on other sites More sharing options...
Guest Luke Posted June 12, 2009 Report Share Posted June 12, 2009 I may go use the Geek Squad Best Buy Best Buy - Huntington Huntington 573 6 Mall Rd Barboursville, WV 25504 Phone: 304-733-0443 GEO: 38.418854, -82.263016 Quote Link to comment Share on other sites More sharing options...
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